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Cancellation & Refund Policy

Last updated: 14 July 2026

This policy covers print credit top-ups and print jobs made through Jus'Print.

Print credit top-ups

Money you add to your Jus'Print balance is credited instantly and can be used only to pay for printing at Jus'Print — it cannot be withdrawn, transferred, or spent anywhere else. Top-ups are generally non-refundable, but you may request a refund of your unused balance by emailing support@jusprint.app. Approved refunds to your original payment method are processed via our payment provider and typically reach you within 5–7 business days.

Print jobs

• Your print credit is charged only when you scan your QR ticket at a print point — not when the job is created.
• If a print point fails to complete a print (for example a paper jam or printer error), the charge is automatically refunded to your print credit, usually within seconds.
• A QR ticket that is never scanned expires after 24 hours and is never charged, so there is nothing to refund.
• Because prints are produced immediately on redeem, a successfully completed print is generally not refundable. If something went wrong with a completed print, contact us and we'll make it right.

How to reach us

For any cancellation or refund request, email support@jusprint.app with your registered email and the job or payment details. We aim to respond within 2 business days.